CareTools — Fall-Through Engine

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Steph called in — sick child

7:00am · Aitkenvale · personal care + morning routine · behaviour support plan (familiar faces matter)

55m

to shift start

Cascade · ranked survivors

3 eligible

Hard gates · excluded

4 blocked + logged

Every excluded carer has a logged reason — "why didn't the system call me?" always has an answer. Tara is known to the participant and would've ranked #1 on continuity, but a lapsed clearance is an absolute gate: no override, even in a 6am panic. That's the line that keeps you out of an audit finding.

SCHADS repricing

replacement · priced before you confirm

Carer is paid (SCHADS)$86.60

Org can claim (NDIS)$95.40

Margin on this fill$8.80

Thin but positive. Min-engagement + short-notice loaded the pay side; NDIS short-notice provisions cover most of it on the claim side. You see this before confirming — no silent loss three weeks later in payroll.

⚡ Family auto-notified

"Morning — Steph's home sick today. Maria is covering the 7am. She's supported [participant] 14 times before, so it's a familiar face. Arriving ~6:58. Any concerns, reply here."

The "familiar face" line only appears because it's true — continuity surfaced honestly to reassure. If the only fill had been a stranger, the message would say so plainly and give a contact point. Direction, not false comfort.

End to end: 7 candidates → 4 excluded at the hard gates (each logged + answerable) → 3 ranked survivors → cascade contacts Maria first (continuity 0.35 weight wins despite Jenna being only slightly further) → she replies YES in 42s → shift locks, the other two voided → SCHADS reprices for Maria's circumstances → pay vs claim vs margin surfaced before confirm → family notified with an honest familiar-face line. Hole filled in 4 minutes — correctly, legally, no payroll surprise.